frequently Asked Questions - Policy Holder /Insurance Agents

In the event of natural disasters or unforeseen circumstances, Dual Housing secures high-quality housing tailored to the specific requirements of each family. Our Relocation Experts cater to pets, disabilities, and other individual needs, ensuring comfort for all family members. Additionally, Dual Housing oversees the procurement and delivery of furniture, housewares, and appliances to the temporary dwelling, allowing policyholders to concentrate on other important matters.have a team of friendly staff who are always ready to assist you with anything you need during your stay.

Dual Housing dedicates itself to finding the perfect property for your specific needs. We specialize in offering a variety of short-term housing options, including single-family homes, townhomes, and apartments all of which can be furnished according to your requirements. Dual Housing does not own any of the properties we offer. Our primary goal is to secure the most suitable property for you, usually locating a home that is similar to and near your damaged residence.

As soon as we receive a housing request referral from your insurance adjuster, we get in touch with you. Our team promptly identifies suitable housing, handles lease negotiations, organizes property viewings, and manages all the paperwork, including the move-in process and the arrangement of furniture and housewares. We also take care of any requirements you might have during your temporary residence. Additionally, Dual Housing is equipped to organize a short-term hotel accommodation while you explore your available property options.

In most of our accommodations, we welcome domestic pets. Frequently, the landlord or hotel may require a pet fee, typically charged as a non-refundable deposit. Landlord restriction on certain breed my apply.

Yes, we accommodate solutions for your special needs. Upon initial contact with you, ALE will ask about any special requirements of your family. Most hoteliers offer handicap accessible rooms with first-floor access.

We generally find properties within a day and schedule viewings at a time that suits you. After you and your adjuster approve a property, we arrange a move-in date. Furnished corporate suites are often ready for immediate move-in. Properties that require furnishing by us may need a few days to set up. Trailers usually require 7-14 days for delivery, setup, and furnishing. During the process of securing appropriate long-term housing, we can also handle direct billing for hotel expenses, covering room and tax charges.

Usually, it is your responsibility to initiate utility activations. When your adjuster requests it, we will arrange for the setup and transfer of utilities.

Every property is equipped to meet the unique requirements of the family residing in it. Our range of furniture packages is available in various quality levels, designed to match the family's lifestyle. We are also able to accommodate specific requests, whether it's for home offices or special needs furniture.